Barry’s 80/20 Five-Page Review of The Toyota Way by Jeffrey K. Liker When something goes wrong in a company, there is a very popular management strategy: find somebody to blame. The client wasn’t followed up with. The employee dropped the ball. The project ran late. The order went out wrong. The new person “just doesn’t get it.” Sometimes a person really did make a mistake. People do that. I have even done it myself once or twice, although I am still reviewing the evidence. B